Handling Customer Complaints: Loan Lock Home Loanss Support

Step into Consumers wishing to file a complaint against a mortgage banker, or a licensed mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas department of Savings and mortgage lending, 2601 north Lamar, suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550.

The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of licensed mortgage bankers and residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department before the payment of a claim. For more information about the recovery fund, please consult the department’s website at WWW.SML.TEXAS.GOV.